Privacy Policy

Last Updated: December 13, 2025

At Noje-Ceylon, operated by Noje-Ceylon Travel Services (hereinafter referred to as “Noje-Ceylon,” “we,” “us,” or “our”), we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit inquiries, make bookings, or otherwise interact with our services (collectively, the “Services”). We respect your privacy and strive to be transparent about our practices.

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use the Services. This policy complies with applicable data protection laws, including those relevant to Sri Lanka, and we may update it from time to time. Changes will be posted here with an updated “Last Updated” date, and your continued use of the Services after such changes constitutes acceptance.

1. Information We Collect
We collect information to provide, improve, and personalize our Services. The types of information include:

1.1 Personal Information

• From Bookings and Inquiries: When you request a quote, proceed with a booking, or contact us via our website forms, phone (+94 76 940 9400), or email (info@noje-ceylon.travel), we may collect:
  • Contact details: Name, email address, phone number.
  • Travel-related details: Passenger information (e.g., ages, special requirements like dietary needs or accessibility), preferred tour dates, and destinations within Sri Lanka (e.g., Anuradhapura, Sigiriya, beaches, or hill country excursions).
  • Payment information: If applicable, billing details (processed securely via third-party providers; we do not store full card details).
• From Communications: Any information you provide in emails, calls, or messages, such as feedback or preferences.

We do not collect sensitive personal data (e.g., health information) unless you voluntarily provide it for special requirements, in which case it is used solely for that purpose.

2. How We Use Your Information

We use the collected information for legitimate business purposes, including:

• Providing Services: To process bookings, arrange excursions (e.g., cultural wonders at Sigiriya or wildlife encounters in lush jungles), and coordinate with local guides or operators.
• Communication: To respond to inquiries, send confirmations, updates, or promotional materials about our tours (e.g., sun-kissed shores packages or highland retreats). You can opt out of marketing emails at any time by clicking the unsubscribe link or contacting us.
• Improvement and Analytics: To understand user behavior, refine our offerings (e.g., tailoring excursions based on popular destinations like Anuradhapura), and ensure safety and seamless journeys.
• Legal Compliance: To meet regulatory requirements, prevent fraud, or respond to legal requests.

3. Sharing Your Information

We do not sell your personal data. We may share it in limited circumstances:

• Service Providers: With trusted third parties who assist us, such as payment processors, email service providers, or local tour operators/guides for excursion coordination. These partners are bound by confidentiality and use data only as instructed.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate notices.
• Legal Reasons: If required by law, court order, or to protect our rights, safety, or property (e.g., in cases of disputes related to bookings).
• With Your Consent: For any other purpose, we will seek your explicit permission.

Note: As we do not handle hotel bookings or airline ticketing, any such information you share remains with you and relevant providers.

4. Data Security
We prioritize the security of your data and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, loss, or misuse. This includes secure servers, encryption for sensitive transmissions, and access controls. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security. Please use strong passwords and avoid sharing sensitive details unnecessarily.

5. International Data Transfers
As a Sri Lanka-based company, your data is primarily processed here. If transferred internationally (e.g., to cloud providers), we ensure appropriate safeguards, such as standard contractual clauses, to protect your rights.

6. Retention of Data
We retain your personal data only as long as necessary for the purposes outlined (e.g., 7 years for booking records per tax laws) or as required by law. After that, it is securely deleted or anonymized.

7. Third-Party Links
Our site may contain links to external websites (e.g., payment gateways). We are not responsible for their privacy practices—please review their policies.

8. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be notified via email or a site notice. Check this page periodically.

9. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or your data, please reach out:

• Email: info@noje-ceylon.travel
• Phone: +94 76 940 9400

Thank you for trusting Noje-Ceylon with your travel dreams. We look forward to helping you discover Sri Lanka’s timeless heritage, wild beauty, and serene escapes—one journey at a time!